Q. Will this service cost me anything?
A. Not a thing! Registering your property on sellmycastle.com.au is a completely FREE service that allows you to compare multiple real estate agent proposals online! At no time, will you incur any fees for the service and you are under no obligation to choose one of the agents that we introduce to you.
Q. Does the agent have to pay sellmycastle.com.au?
A. If the agent you have chosen to represent your property was introduced through sellmycastle.com.au, the agent has agreed to pay a small success fee for the opportunity to use our service, only upon completion of a successful sale or rental. We like everyone to win at the same time. When the property owner wins, the real estate agents wins, and sellmycastle.com.au wins!
Q. Will this mean that they won’t work as hard to sell or rent my property as they would with someone not coming through sellmycastle.com.au?
A. Absolutely not! We have over 4,500 real estate agents Australia-wide as members of sellmycastle.com.au and each of these agents have chosen to register with us and recognise the value of being able to bid for your property online. Referrals are common practice in the industry and sellmycastle.com.au is actually one of the most cost effective sources of qualified and genuine leads that exists in the market.
Q. When I receive a quote from an agent, can I negotiate their fees?
Q. What if I don’t want you to contact a specific agent, or I’d already started talking to one before finding sellmycastle.com.au?
A. Easy! There is a question on the registration form that asks you to list any agents you have had recent discussions with about selling or renting your current property. Upon receiving your registration, we will ensure that your property is not launched to any agents you’ve listed in this section.
Q. How long will it take to hear from agents?
A. Once your registration has been approved by the sellmycastle.com.au team, it will be distributed to agents and they will have 7 days to provide you with an online submission. Each time a proposal is received into your online account from an agent, we will send you an email to let you know!
If you are keen to start talking to agents right away, we would recommend taking advantage of our ‘Direct Connect’ option (refer to the next FAQ below).
Q. What is the difference between an ‘Online Submission’ and a ‘Direct Connect?’
A. When you have completed your registration form, you will have the option to choose how you would like to distribute your property to our registered agents in your local area. The two options are as follows:
Online Submissions
We contact all of the local agents we have registered in your area, with only the information of the suburb and type of property – no contact details or specific address details are provided at this time. They will then have 7 days to submit a bid, which will be received into your personal account on the sellmycastle.com.au website. Once you view these bids, contact details are exchanged with the agent (minus your phone number). You can choose which agents to release your phone number to once you have reviewed their proposals.
Direct Connect
In addition to this service, sellmycastle.com.au also offers a ‘direct connect’ opportunity to allow a selection of our best performing agents (up to 3) to call you straight away to discuss representing your property. Details will also be sent out to all other agents in the area for their online submissions as above, so that you will have more to compare.
Previous client feedback has shown that Option 2 provides you with a quick and easy starting point if you want to get the process initiated right away.
Q. Do the agents see my contact details?
A. As per the FAQ above, the agents may see your contact details at different times, depending on the distribution choice you select.
Q. How do you rate the “Best Performing” Agents in my area?
A. We have been operating since 2007 and in that time have built up a comprehensive database of member agents and gathered much feedback from clients. When we ‘Direct Connect’ you with the best performing agents in your area, we consider factors such as their success rate in sales/rentals in your suburb, their level of responsiveness to online enquiries and customer service level as per our client feedback.
Q. Is there anything else I need to do?
A. Please stay in touch!
Within your online dashboard, you have the ability to notify sellmycastle.com.au if you decide to appoint one of the agents we’ve introduced to you.
In addition, it would be greatly appreciated if you could advise us once your agent has achieved success in selling or renting your property by emailing theteam@sellmycastle.com.au or by responding to one of our emails. At the same time, we’d also love to hear any feedback you might have about your agent and the sellmycastle.com.au service – we are always trying to improve!
Q. What if I have another property I want to register?
A. Wow you’ve been busy! Simply login to your account and you will see the “add property” feature at the top of the page.
Q. What if I have any problems or questions?
A. Although we are an online service, we do have a team in place to assist you through the process if you need help with anything. You can email us on theteam@sellmycastle.com.au or phone 1300 765 969 (select Option 1)